Customer Service: Telephone Etiquette

Are you looking to improve your telephone etiquette skills and enhance your customer service abilities? If so, you'll be happy to know that we offer a comprehensive online course that covers all aspects of telephone etiquette. By completing our Telephone Etiquette Diploma, you'll gain the knowledge and confidence needed to excel in any customer service role.

Our course covers a wide range of topics, from customer relationship management to active listening and problem-solving over the phone. You'll learn how to build rapport with customers, handle difficult situations with ease, and leave a positive impression on every call. With our Telephone Etiquette Diploma, you'll be well-equipped to handle any phone interaction that comes your way.

One of the key benefits of our Telephone Etiquette Diploma is that it's completely online, which means you can complete it at your own pace and on your own schedule. Whether you're a busy professional or a student looking to enhance your skills, our course is flexible enough to meet your needs.

Upon completion of our Telephone Etiquette Diploma, you'll receive a certificate that demonstrates your mastery of phone etiquette skills. This certificate can be a valuable addition to your resume and can help you stand out in a competitive job market. Employers value employees who can communicate effectively over the phone, and our course will help you develop those skills.

Don't miss out on this opportunity to enhance your customer service abilities and improve your phone etiquette skills. Enroll in our Telephone Etiquette Diploma today and take the first step towards a successful career in customer service.

Standout features of studying Diploma in Telephone Etiquette with Janets:

• The ability to complete the Diploma in Telephone Etiquette at your own convenient time
• Online free tests and assessments to evaluate the progress
• Facility to study Diploma in Telephone Etiquette from anywhere in the world by enroling
• Get all the required materials and documentation after getting enrolled in Life Coaching
• Get a free E-certificate, Transcript, and Student ID with Life Coaching
• Expert-designed Diploma in Telephone Etiquette with video lectures and 24/7 tutor support

This career-focused Diploma in Telephone Etiquette Course is formulated to make you a good fit for the employment market. Not only that, the proficiency that can be obtained after completing this Diploma in Telephone Etiquette training will add value to your resume and catch the attention of the employers.So what are you waiting for enrol Diploma in Telephone Etiquette course now and launch your career with a bang.

Course Curriculum:

• Module 1: Introduction to Customer Service
• Module 2: What’s Different about Good Customer Service?
• Module 3: Customer Relationship Management
• Module 4: Customer Service Communication Strategies
• Module 5: Aspects of Phone Etiquette
• Module 6: Building Rapport Over the Phone
• Module 7: Inbound and Outbound Calls
• Module 8: Active Listening and Managing Tough Callers
• Module 9: Managing Interoffice Calls and Voicemail
• Module 10: Problem Solving over the Phone
• Module 11: Intra Organisation Dealings
• Module 12: Measuring Customer Service

The Diploma in Telephone Etiquette course is ideal for those who are interested or already working in this sector.

No prior qualifications are needed for Learners to enrol on this Diploma in Telephone Etiquette

After completing this Diploma in Telephone Etiquette course, you will have the knowledge and skills to explore trendy and in-demand Diploma in Telephone Etiquette jobs.

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - £99